Service Coordinator – Senior Services

FLSA Status: Exempt
Location: Twin Towers/Centennial Towers and Hogan Creek
Part-time Positions/No benefits

ESSENTIAL DUTIES AND RESPONSIBILITIES: Provides general service management which includes intake, education and referrals of residents to service providers in the residential community. These social services may include meals-on-wheels, transportation, home health aides, homemakers, financial assistance, counseling, preventative health screening, mental health and other needed services. Provide Resources of local service providers that residents can contact for assistance (e.g. services to families and individuals who are elderly, persons with disabilities, emergency assistance). In many cases, State and local governments can also provide a listing of the non-profit agencies with which they contract for services. Sponsors educational events which may include subject relating to health care, agency support, life skills, referral sources, etc. Facilitates the formation of Resident Associations (RMC’s) within the community site if the residents are interested. The formation of these groups assists the residents in planning social events, organizing activities and discussing daily life issues. Monitors the ongoing provision of services from community agencies and keeps the case management and provider agency current with the progress of the individual. Manages the provision of supportive services where appropriate. Serves as a liaison to community agencies, networks with community providers and seeks out new services available to the residents. Assists the residents in building informal support networks with other residents, family and friends. Assist Resident Council members with appropriate usage of tenant funding. Meet quarterly (minimally) with participants to counsel them on areas of education, employment credit and family needs, to identify needs and barriers to self-sufficiency and provide individualized
counseling, family counseling, budget and money management sessions, career counseling, and other services. Promote JHA programs including Home Ownership and employment support. Refer clients to agencies for needed services. Monitor and evaluate participant progress, prepare progress reports, maintain database information, employment data and family composition changes. Maintain appropriate files and case notes. Complete statistics report including services provided, number of participants in workshops, training, etc.

EDUCATION AND EXPERIENCE REQUIRED: Bachelor’s degree in social sciences, business administration, or closely related field plus 2 years of work experience in human services, case management, disabilities and elderly population, program management, social work, or resident relations/councils or an equivalent combination of education and experience or a minimum of (4) years experience working with senior/elderly, disabled residents.

PHYSICAL DEMANDS & WORK ENVIRONMENT: Must be able to sit in an office environment, walk upstairs to meet with clientele, able to lift up to 15 lbs. Most of the work will be in an environment with air conditioning but some may be held out doors.

LICENSE AND CERTIFICATION: Must be insurable by JHA’s insurance and possess a valid Florida Driver’s License.

                                         First Quartile            Mid-Point                Maximum
SALARY RANGE:              [$35,568]                $37,351                    $46,619

Current JHA employees may be eligible for pay above the starting salary, but within the pay range.

We are an EOE & Drug Free Workplace. Successful applicant will be required to pass a drug screening and criminal background. Section 3 candidates preferred.

APPLICATION DEADLINE:  Wednesday, March 4, 2020 at 5:00 P.M.


Jacksonville Housing Authority
1300 N Broad Street, Jacksonville, Florida 32202
Phone: (904) 630-3810

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