Service Coordinator – Senior Services

FLSA Status: Exempt
Location: Twin Towers
Part-time Position/No benefits

ESSENTIAL DUTIES AND RESPONSIBILITIES:  Provide general service coordination to include intake, education and referrals of residents to service providers in the residential community. These social services may include meals-on-wheels, transportation, home health aides, homemakers, financial assistance, counseling, preventative health screening, mental health and other needed services. Provide resources of local service providers that residents can contact for assistance (e.g. services to families and individuals who are elderly, persons with disabilities, emergency assistance). Facilitate educational events which may include subject relating to health care, agency support, life skills, referral sources, etc. Facilitate the formation of Resident Associations (RMC’s) within the community site if the residents are interested. Assist Resident Council members with appropriate usage of tenant funding. Monitor the ongoing provision of services from community agencies and keep the case management and provider agency current with the progress of the individual. Serves as a liaison to community agencies, networks with community providers and seeks out new services available to the residents. Meet quarterly (minimally) with participants to counsel them on areas of education, employment credit and family needs, to identify needs and barriers to self-sufficiency and provide individualized counseling, family counseling, budget and money management sessions, career counseling, and other services. Promote JHA programs including Home Ownership and employment support. Monitor and evaluate participant progress, prepare progress reports, maintain database information, employment data and family composition changes. Maintain appropriate files and case notes. Complete statistics report to include services provided, number of participants in workshops, training, etc.

EDUCATION AND EXPERIENCE REQUIRED:  Bachelor’s degree in social sciences, business administration, or closely related field plus 2 years of work experience in human services, case management, disabilities and elderly population, program management, social work, or resident relations/councils or an equivalent combination of education and experience or a minimum of (4) years experience working with senior/elderly, disabled residents.

PHYSICAL DEMANDS & WORK ENVIRONMENT:  Must be able to sit in an office environment, walk upstairs to meet with clientele, able to lift up to 15 lbs. Most of the work will be in an environment with air conditioning but some may be held out doors.

LICENSE AND CERTIFICATION: Must be insurable by JHA’s insurance and possess a valid Florida Driver’s License.

                                                  First Quartile              Mid-Point                Maximum
SALARY RANGE:                [$14,041- $16,359]           $18,675                   $24,474.82

Current JHA employees may be eligible for pay above the starting salary, but within the pay range.

We are an EOE & Drug Free Workplace. Successful applicant will be required to pass a drug screening and criminal background. Section 3 candidates preferred.

APPLICATION DEADLINE:    Tuesday, March 12, 2019 at 5:00 P.M.


Jacksonville Housing Authority
1300 N Broad Street, Jacksonville, Florida 32202
Phone: (904) 630-3810

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