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about our Public Housing Program click here.

Public Housing Program

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If you would like details and additional information
about our Public Housing Program click here.

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about our Assisted Housing Program click here.

Section 8 Program

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If you would like details and additional information
about our Assisted Housing Program click here.

Welcome to the Jacksonville Housing Authority Website
We are dedicated to creating and sustaining healthy communities that promote individual responsibility, economic growth, human dignity and hope for the future. Our staff is dedicated to deliver services with integrity and mutual accountability.

Coronavirus Information

UPDATE

June 29, 2020

JAXHA continues to monitor the rapidly evolving COVID-19 pandemic to handle the impact of this pandemic to our organization and to ensure the safety of our residents, employees and the public. As we continue to prioritize the health and safety of our employees, clients, and community, while ensuring that we are following the guidance and direction of federal, state and local entities including the CDC and local health departments. It is critical that we continue to make adjustments in our business and the way of working within our organization.

Effective immediately all employees, clients and visitors are required to wear face masks and/or face coverings while visiting and conducting business with the JAXHA. This is inclusive of all offices and facilities of the authority.


Effective 5 p.m. Monday, June 29, 2020 Mayor Lenny Curry has issued a mandate for the city of Jacksonville to wear masks in all “public and indoor” locations in Duval County. If the client or visitor is younger than 6 years of age, has difficulty breathing, is unconscious, incapacitated or otherwise unable to remove the cover without assistance he or she is not required to wear a mask. We will ensure that all employees, clients and visitors adhere to this guidance and direction provided by our Mayor.


If you have any additional questions and/or concerns related to wearing a mask or face covering while onsite at JAXHA, please contact human resources at (904) 630.3860 or (904) 366.3448.

 

May 29, 2020

The Jacksonville Housing Authority is committed to helping our families and communities. As we all are focused on ensuring that we foster a safe environment for both our clients and employees during these unprecedented times, while striving to provide the best services possible.

The Jacksonville Housing Authority is taking guidance from the CDC, which recommends regular facility cleaning and limited personal contact as the most important preventive measures we can take. Out of an abundance of caution, we have implemented the following procedures effective Monday, June 8, 2020:

  • When entering the Jacksonville Housing Authority facilities, we strongly urge you to continue taking precautionary measures, including:
    • Social Distancing: staying 6 feet apart from other people, while at the building
    • Wearing a face cover/mask
    • Washing your hands frequently and limiting the amount of people with whom you interact with.
  • Clients will be permitted to enter the building at 1300 N. Broad Street under the following circumstances:
    • Appointments:All scheduled appointments will require the letter verifying your appointment. Please ensure that you follow the social distancing guidelines while in Jacksonville Housing Authority facilities.
      • If you are scheduled for an appointment and are not feeling well, please contact your Housing Counselor directly to reschedule;
  • Emergency: If you have an emergency and need to see one of our staff members in the Section 8 Department, you may be seen on Mondays, Wednesdays, and Fridays from 9:00 a.m. – 2:00 p.m. If possible, call your Housing Counselor in advance, and they will determine whether you need to come into the office.
  • Notary: If you need to get a document notarized that you are submitting to the JHA. – Notary services will be available on Mondays, Wednesdays and Fridays from 9:00 a.m. – 12:00 p.m.
  • We will continue to accept documentation via mail bin at the front door of the office at 1300 N. Broad St. from (8:00 a.m. – 4:00 p.m.) and the U S Mail, fax, and e-mail. Please contact your Housing Counselor directly for case specific questions and instructions.
    • You can reach all staff via phone at 630-3810 and follow the prompts. For additional contact information, please visit our website at https://www.jaxha.org/about-us/departments
    • Our highest priority continues to be the health and well-being of everyone who comes into the Jacksonville Housing Authority.

May 15, 2020


The Jacksonville Housing Authority has extended its Pandemic protection protocols through Monday, June 8, 2020, when we will gradually and cautiously look to begin opening the office to the public. Leading up to the date of June 8, 2020, we are taking additional steps to secure the safety of our employees and residents entering our buildings from the spread of Covid-19.

In addition, we will permit public access with certain restrictions on Monday, June 8, 2020. These restrictions include but are not limited to: The practice of social distancing, wearing masks, mailing of information when feasible, restrict the number of persons permitted in the office at the same time, and assisting with emergencies and urgent matters as they arise.

Our employees will continue to work diligently to provide continued services to our residents with minimal interruption.

The safety and health of our residents, staff, and vendors remain our number one priority. We are currently following the pandemic trends daily and make informed decisions based on all available information.

Any Public Housing resident experiencing any issues in your unit is requested to call (904) 630-3810 and press four (4) for Public Housing or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Furthermore, if you have any after-hours and/weekend emergencies, please call 1-877-562-9450.

For Housing Choice Voucher (Section 8) residents, please contact your Housing Counselor directly or call 630-3810 and press number 5. You may also email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

April 30, 2020

The Jacksonville Housing Authority has extended its Pandemic protection protocols through May 15, 2020. We have made this decision after careful review of the current situation in Jacksonville.
All JHA offices will remain closed to the public through May 15. Our employees continue working diligently to provide continued services to our residents with minimal interruption.
 
The safety and health of our residents, staff and vendors remains our number one priority. We continue to follow the pandemic trends daily, and will continue making informed decisions based on all available information.
 
We continue to make sure that our Public Housing Properties are disinfected regularly in our efforts to minimize the possible exposure to the virus.
 
Any Public Housing resident experiencing any issues in your unit is requested to call (904) 630-3810 and press four (4) for Public Housing, or to email us at: This email address is being protected from spambots. You need JavaScript enabled to view it.. Furthermore, if you have any after-hours and/weekend emergencies, please call 1-877-562-9450.
 
For Housing Choice Voucher (Section 8) residents, please contact your Housing Counselor directly or call 630-3810 and press number 5. You may also e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it..
 

April 14, 2020

While we continue to face this pandemic, Covid-19, we are actively taking steps to provide services to our clientele.  Even though the offices continue to remain closed to the public for the entire month of April, we are working hard to make sure that the services  to our residents continues with minimal interruption.
 
The safety and health of our residents, staff and vendors is critically important, and continues to be our number one priority. We continued to follow the pandemic trends daily, and make decisions based on the available information received.
 
The U.S. Department of Housing and Urban Development (HUD) has issued a Notice PIH-2020-05 on April 10, 2020, which permits the JHA to apply waivers and alternative processes based on local circumstances and needs. The alternative processes may include electronic transmission of information to families, conducting briefings online, conducting conference calls, etc.…
 
On April 9, 2020, Mayor Lenny Curry signed an Emergency Executive Proclamation, which extended Proclamation 2020-001 for an additional thirty (30) days and will continue in effect unless cancelled before that period of time has elapsed. 
 
We continue to make sure that our Public Housing Properties are disinfected regularly in our efforts to minimize the possible exposure to the virus.
 
It is vitally important to follow the guidance given as it relates to the six feet required for social distancing.  Wearing gloves while working in any of the units is required, and protects all parties in the unit.

Any Public Housing resident, experiencing any issues in your unit, please do not hesitate to contact us on the phone tree at 630-3810 and press four (4) for Public Housing or email us at: This email address is being protected from spambots. You need JavaScript enabled to view it.. Furthermore, if you have any after-hours and/weekend emergencies, please call 1-877-562-9450.
 
For Housing Choice Voucher (Section 8) residents, please contact your Housing Counselor directly or call 630-3810 and press number 5. You may also e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it..
 
The Center for Disease Control (CDC) and prevention has a website which offers you the opportunity to use the “Self Checker” at: www.cdc.gov  – A guide to help you make decisions and seek appropriate medical care. 
 
 
The JHA has partnered with the University of Florida Health, Jacksonville, by making sites available to conduct Covid-19 testing for individuals who are over the age of 65 or if they are patients of the UF health Total Care Clinic and they’re exhibiting symptoms, they will have a scheduled appointment. This age group is considered the most vulnerable; therefore they want to provide them with an opportunity to be tested first. For people who aren’t exhibiting symptoms or are not part of the clinic and under the age of 65, they will still have the opportunity to be tested, but will be in a queue.
 
Please remember that if at anytime you are feeling ill, running a fever, or experiencing other symptoms or other COVID-19 symptoms, please notify us immediately.
 
 
We are determined to be resilient public servants, who are sensitive towards the difficulty of this situation. Please be cautious, caring and compassionate during this crisis and know that we are on the same team. 
 
 

March 31, 2020

During the recent address to the public, the President of the United States extended the social distancing order through April 30, 2020. In response to this order, our offices will remain closed to the public for the entire month of April, 2020.  In addition to addressing the safety & health of our staff, our office will continue to maintain our obligations to our residents and clientele by following the ongoing recommendations and guidance as given by the experts. If any resident has a Public Housing related issue, they  should email us at: This email address is being protected from spambots. You need JavaScript enabled to view it.  or call our office at 904-630-3810, and follow the prompts. For all after-hours and weekend emergencies, please call 1-877-562-9450.
 
In addition JHA also has decided to extend the closing of our offices for the JHA employees until Monday, April 6, 2020. While most of the staff is returning to work or telecommuting, this still allows us to be in compliance with the current Federal guidelines of the Social Distancing practice for the health and safety of our staff, residents and clients.
It is so very important that we follow medical guidance regarding how to care for ourselves. Social distancing and avoiding interaction with others appears to be one of the top management tools. You should never be closer than 6 feet to anyone at any time that you are working for us or at any other time, for your safety. Please wear gloves at all times during work in our offices, units or other JHA Properties.
Unfortunately, we must continue to have very limited contact with residents, vendors or others. I will continue to look for ways to engage our residents and vendors so that they understand the critical decisions that we must make.
Your wellness is extremely important. Remember do not report to work if you are ill, if you have a fever or other COVID 19 symptoms.  If you are diagnosed with any symptoms, please immediately notify us.
 
As more information develops related to the COVID-19 health crisis, our essential functions may change, which may require adjustments to the essential staffing needs. We will actively monitor any mandatory changes or restrictions placed in the general population as we continue to keep everyone updated through the channels of communication.
 
Among our existing resources, and the efforts of staff, we will continue to fight this dangerous pathogen and its threat to our residents health and security. It is our goal to continue to nourish a healthy and safe community.

 

March 26, 2020

In our ongoing effort to provide a safe and healthy environment for our senior and disabled residents who live in our three apartment towers, the Jacksonville Housing Authority is using a special electrostatic spraying method to disinfect the properties.

Workers have completed spraying all public areas, offices and residences at Hogan Creek Tower, Centennial Towers and are expected to complete the spraying of Twin Towers today. In all, the three towers house close to 600 senior residents. We will continue disinfecting all of our elderly buildings, then office buildings in every community.

Electrostatic disinfecting is a way of quickly and evenly coating a surface with a disinfecting solution by applying a negative charge to the disinfecting solution onto a positive surface charge.

“This is a highly effective way of reducing the risks that the coronavirus will spread among the most vulnerable population - our elderly residents,” said JHA Interim Executive Director and CEO Dwayne Alexander.

March 19, 2020

As we continue to keep the health and safety of our staff, clients, and community, our top priority, effective March 20, 2020, at 5 p.m., ALL JHA offices will be closed to the public.  Specifically, effective March 20, 2020, at 5 p.m., all non-essential/non-emergency employees should remain home. We plan to reopen our offices on Wednesday, April 1, 2020, at 8:00 a.m. Employees should contact their department heads to determine if they are considered an essential or emergency employee.  Should this date change, we will be sure to update you with new plans.  Employees who are exhibiting symptoms consistent with COVID-19 (running nose, cough, fever, headaches,  etc.) should NOT report to work regardless of their status as an essential or emergency employee. Essential and emergency employees are expected to report to work as usual. Employees wishing to “work-from-home” should make such request to their department heads.

 

Effective Friday, March 20, 2020, at 5 p.m. JHA will be conducting only emergency service repairs until we resume operations on April 1, 2020, at 8:00 a.m. However, residents with after-hours emergency maintenance-related issues should continue to call JHA’s On Call Service Center at 1-877-562-9450. Any resident with housing-related public problems during regular working hours should email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 904-630-3810.

 

Also, effective March 20, 2020, at 5 p.m. JHA’s Housing Programs Department will postpone all HCV HQS inspections with plans to resume normal operations on April 1, 2020. Only initial inspections that are already in process and Emergency HQS inspections will be conducted. Clients and landlords can reach the HCV via email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone at (904) 630-3810 to schedule, reschedule, or request an emergency inspection.    

 

While exposure and risk levels are changing daily, it is important to exercise precautionary measures to limit the spread of this virus.  We understand that this is a challenging and dynamic time. We are asking our staff and clients to continue to monitor the situation closely, with resources made available from the CDC, HUD,  the World Health Organization, and the City of Jacksonville.   

 

Please be aware that these plans may be subject to change according to new developments. We appreciate your continued partnership, support, and understanding as we all work to adapt to this unprecedented situation. 

Sincerely,

Dwayne Alexander, CPM®

Interim President & CEO

 

 March 17, 2020

Like all of you, we’ve been monitoring the evolving impact of the Coronavirus (COVID‑19) pandemic. The health and safety of our residents and employees is our first priority. As such, effective immediately, we are suspending all in-person meetings. We also are limiting Public access to all JHA offices to emergency situations. The Public Housing and Section 8 Programs will accept paperwork via email, fax, or scanned documents. A drop box for each program will also be placed outside the door of the main building at 1300 N. Broad Street. Each JHA property location will also have drop boxes to receive information. The location of the boxes will either be outside of the building or in the lobby. All interviews and/or appointments will be conducted by phone.

 

If your residence is scheduled for an inspection, a JHA staff person will first contact you by phone prior, to entering your unit to determine your health condition. In cases where there is a concern, we will not do HQS/UPCS/Housekeeping Inspections or routine work orders, under either program, for a minimum of two weeks. At that time, we will reassess the situation, and respond accordingly. We will continue to complete emergency workorders. Again, all staff will be accepting documentation either by email, fax, scan or to limit

traffic agency wide.

The Department of Housing and Urban Development's COVID-19 page states: “everyone should continue promoting everyday disease prevention strategies":

    • If you are sick, stay home from work or school.
    • Avoid close contact with those who are already sick.
    • Cover your nose and mouth when coughing or sneezing with a tissue or the crook of your arm.
    • Wash your hands often with soap and water.
    • Avoid touching eyes, nose, or mouth.

 

Letter To Residents About Coronavirus

Coronavirus Fact Sheet

Coronavirus Prevention & Symptoms.

Important Links for Continual Updates

JaxReady Mobile App: https://www.coj.net/categories/mobile-apps/jaxready.aspx 

Florida Department of Health website: http://www.floridahealth.gov/

Centers for Disease Control and Prevention (CDC) website: https://www.cdc.gov/

CDC Coronavirus Travelers Health Information website: https://wwwnc.cdc.gov/travel

World Health Organization (WHO) website: https://www.who.int/

Avoiding Coronavirus Scams website: https://www.consumer.ftc.gov/blog/2020/02/coronavirusscammers-follow-headlines

John Hopkins Corona Virus Research Center: https://coronavirus.jhu.edu/map.html

JHA

Our Goals & Objectives:

• Provide safe, clean, affordable housing
• Provide effective social services
• Partner with our residents
• Improve the quality of life for residents
• Encourage employment and self-sufficiency
• Help residents move out of assisted housing

This website includes information about our housing programs and affordable developments, resident services, procurement and critical contact information. Please take full advantage of this new service and let us know how we can better serve the needs of the community.

Affordable Housing

For more information about our Affordable Housing Properties, click here.

 

Jacksonville Housing Authority
1300 N Broad Street, Jacksonville, Florida 32202
Phone: (904) 630-3810

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