March 19, 2020 Covid-19 Update

As we continue to keep the health and safety of our staff, clients, and community, our top priority, effective March 20, 2020, at 5 p.m., ALL JH offices will be closed to the public. Specifically, effective March 20, 2020, at 5 p.m., all non-essential/non-emergency employees should remain home. We plan to reopen our offices on Wednesday, April 1, 2020, at 8:00 a.m. Employees should contact their department heads to determine if they are considered an essential or emergency employee. Should this date change, we will be sure to update you with new plans. Employees who are exhibiting symptoms consistent with COVID-19 (running nose, cough, fever, headaches, etc.) should NOT report to work regardless of their status as an essential or emergency employee. Essential and emergency employees are expected to report to work as usual. Employees wishing to "work-from-home" should make such request to their department heads.

Effective Friday, March 20, 2020, at 5 p.m. JH will be conducting only emergency service repairs until we resume operations on April 1, 2020, at 8:00 a.m. However, residents with after-hours emergency maintenance-related issues should continue to call JH's On Call Service Center at 877-562-9450. Any resident with housing-related public problems during regular working hours should email or call 904-630-3810.

Also, effective March 20, 2020, at 5 p.m. JH's Housing Programs Department will postpone all HCV HQS inspections with plans to resume normal operations on April 1, 2020. Only initial inspections that are already in process and Emergency HQS inspections will be conducted. Clients and landlords can reach the HCV via email or by phone at 904-630-3810 to schedule, reschedule, or request an emergency inspection.

While exposure and risk levels are changing daily, it is important to exercise precautionary measures to limit the spread of this virus. We understand that this is a challenging and dynamic time. We are asking our staff and clients to continue to monitor the situation closely, with resources made available from the CDC, HUD, the World Health Organization, and the City of Jacksonville.

Please be aware that these plans may be subject to change according to new developments. We appreciate your continued partnership, support, and understanding as we all work to adapt to this unprecedented situation.

Sincerely,
Dwayne Alexander, CPM®
Interim President & CEO