Landlord Portal

JH would like to introduce a new FREE resource for landlords; the Housing Choice Voucher (HCV) Landlord Portal. The Landlord Portal provides up-to-date subsidy payment history including abatement status, inspection schedules and results as well as tenant and unit information. Enrollment in the Portal is open to all landlords with JH HCV assisted tenants.

What is Landlord Portal?
Landlord Portal is an online tool that allows Housing Choice Voucher (HCV) landlords to review their information and that of their tenants, without having to make unnecessary calls or visits to the office of the Jacksonville Housing.

Information you need prior to registering

• Know your vendor code. The registration code consists of 2232-L along with your vendor code and will be used to register in the Landlord Portal RENTCafé. The Vendor Code is located at the top left corner of JHA check stubs on the PAYEE line. HCV vendor codes begin with the number "8" followed by five letters.
• You are also required to have the current email address you listed on your Designation By Owners form. This is so that, if you forget your user name or password, we can send updated login information to you.

How do I register/create a new account?
To create an account click here to register. Fill in the form with your contact information making sure that all required fields marked with asterisks are completed. Enter the letters in the image code provided exactly as you see them (same capitalization) and submit your request by clicking on the "Submit" button.

Who can register?
Only Housing Choice Voucher (HCV) landlords already registered with the JH Housing Choice Voucher Program can create new accounts. Notice that a Registration Code (2232-L along with your vendor code) is required to register.

How is Landlord Portal useful to me as a landlord?
As a registered landlord you will be able to review your profile, your tenant's information, status of inspections and re-inspections, and your HAP payments by resident.

If you have not received the monthly statement showing rents paid for each tenant, please visit Viewing Vendor Ledger from Rent Café for instructions. Due to the large volume of calls, we will be unable to provide this information for you, and you will be referred to the website for instructions. If unable to access, after following instructions, please email, and we will respond as quickly as possible.

I forgot my password. How can I recover it?
Click on the "Forgot Password?" link on the log in page and follow the instructions. A new password will be sent to the email you used to register. You can change your password by following the same steps.

I know my password but still can't log in. What can I do?
Your user account has most likely been locked out as a result of too many unsuccessful log in attempts. Please contact by email so your account is unlocked. Make sure the next time you log in that you are typing the correct password and Caps Lock is not active on your keyboard.

For questions related to vendor information required for registration, and HCV program inquiries, please email us.