Part-Time Service Coordinator

JOB DESCRIPTION

Job Summary 

Provides general service management, which includes intake, education and referrals of residents to service providers in the residential community. These social services may include meals-on-wheels, transportation, home health aides, homemakers, financial assistance, counseling, preventative health screening, mental health and other needed services. Provide Resources of local service providers that residents can contact for assistance (e.g., services to families and individuals who are elderly, persons with disabilities, emergency assistance). In many cases, State and local governments can also provide a listing of the non-profit agencies with which they contract for services. Sponsors educational events which may include subject relating to health care, agency support, life skills, referral sources, etc. Facilitates the formation of Resident Associations (RMC's) within the community site if the residents are interested.

 Essential Functions

• The formation of these groups assists the residents in planning social events, organizing activities and discussing daily life issues
• Monitors the ongoing provision of services from community agencies and keeps the case management and provide agency current with the progress of the individual. 
• Manages the provision of supportive services where appropriate
• Serves as a liaison to community agencies, networks with community providers and seeks out new services available to the residents 
• Assists the residents in building informal support networks with other residents, family and friends
• Assist Resident Council members with appropriate usage of tenant funding. 
• Meet quarterly with participants to counsel them on areas of education, employment, credit and family needs, to identify needs and barriers to self-sufficiency and provide individualized counseling, family counseling, budget and money management sessions, career counseling, and other services. 
• Promote JHA programs, including the Home Ownership and employment support. Refer clients to agencies for needed services. 
• Monitor and evaluate participant progress, prepare progress reports, maintain database information, employment data and family composition changes. 
• Maintain appropriate files and case notes. 
• Complete statistics report, including services provided, number of participants in workshops, training, etc.

Education and Experience 

Bachelor's degree in social sciences, business administration, or closely related field plus two (2) years of work experience in human services, case management, disabilities and elderly population, program management, social work, or resident relations/councils or an equivalent combination of education and experience or a minimum of four (4) years' experience working with senior/elderly, disabled residents.

 Required Knowledge, Skills and Abilities

• Knowledge of principles and practices of career counseling.
• Knowledge of the principles and practices of social work and case management. 
• Knowledge of gerontology and the aging process.
• Knowledge of HUD and organizational regulations, policies, and procedures.
• Knowledge of business English, spelling, arithmetic, and vocabulary.
• Knowledge of basic office equipment, including computer, fax, telephone, copier, etc.

Core Competencies

Advocate: Be an advocate for residents. Inform residents of available community-based services and provide solutions through knowledge of available resources.

Facilitate: Be a referral agent by connecting residents to the correct service providers who can meet their needs. Follow up services provided to residents.

Motivate: Empower residents to be as independent as possible. Encourage residents to adhere to a healthy lifestyle. Facilitate wellness and other educational programs for residents.

Educate and Advise: Provide training and assistance to educate residents and other property staff. Assist residents with building support networks and through consultation with tenant organizations and resident management.

Community Partner: Be a community partner by assisting residents with accessing community-based services and by supporting community through your attendance and participation in all team building exercises and events.

Responsiveness and Accountability: Demonstrate an elevated level of conscientiousness; hold oneself personally responsible for one's own work; and do a fair share of work.

Adaptable/Flexible: Ability to work additional hours if required and work with pressing deadlines and is task oriented. Proactively seeks work assignments when current assignments are completed-takes initiative.

Physical Demands

Work is principally sedentary. No special physical demands are required. The work involves normal risks or discomforts associated with an office environment. The work area is usually adequately lighted, heated, and ventilated. Must be able to sit in an office environment, able to lift up to 15 lbs.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is primarily conducted in an office environment, with interaction with external/internal clients.

Other: Must possess a valid driver's license and be insurable by Jacksonville Housing.

We anticipate hiring at the minimum of the respective pay grade per contractual obligations.

We are an EOE & DFWP. A successful applicant will be required to pass a background check including but not limited to, employment history, criminal record and driving record, and may be subject to a pre-employment drug screening.

Section 3 and Veteran candidates preferred. 

This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all the job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.