Service Coordinator Part-time

EMPLOYMENT APPLICATION - APPLY ONLINE

The Jacksonville Housing Authority is an equal opportunity/affirmative action employer. It is the policy and the intent of the Jacksonville Housing Authority to provide equality of opportunity in employment for all persons, and in all aspects of its personnel policies, programs, practices, operations, and in all its working conditions and relationships with employees and applicants for employment.

 Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, age, disability, genetic information, veteran status, or any other protected class status applicable under local, State of Florida or federal law.

POSITION

JOB DESCRIPTION

Job Summary 

The purpose of the Family Support Coordinator (FSC) for the The Waves of Jacksonville is to provide family supportive services at no cost to the resident.  The FSC shall assist The Waves residents in assessing needs and obtaining services with the goal of promoting successful tenancies and helping residents achieve and maintain maximum independence and self-sufficiency.   Provide and promote the development of local strategies to coordinate the use of assistance under the PBV and PH programs with public and private resources to enable participating families to increase earned income and financial literacy, reduce or eliminate the need for welfare assistance, and make progress toward economic independence and self-sufficiency.  The coordinator will be on-site and available to residents at least 20 hours per week.

Essential Functions

Responsibilities shall include linking residents with public and private resources in the community to provide needed assistance, develop and oversee on-site programs and activities based on the needs and interest of residents and support resident in organizing group activities to build community and to address and solve problems such as crime and drug activity.  Provide counseling and guidance to residents to assist them in reaching the goal of self-sufficiency.  Identify needs and barriers to achieving goal, and plan for removal of barriers and needs.  Regularly meet with residents to provide training and individual assessment of progress. As supervisor, assist in training service coordinators, review case files, prepare reports, assist department director, and work on special projects.

A. The FSC will assist residents with:

• Establishing goals, identify needs and coordinate referral linkages to services
• Identifying needs and barriers to the achievement of self-sufficiency/aging in place in the areas of education, job training, childcare, transportation, credit repair, substance abuse, counseling, etc.
• Networking with groups/agencies to identify resources
• Coordinating events/workshops on a variety of topics by arranging for leaders, informing residents.

    In conjunction with The Waves property management - Develop a      Financial Management Program.

The FSC will provide a series of classes to provide residents with training in various aspects of personal financial management. 

Classes must be held at least quarterly, consisting of at least two (2) hours of training per quarter, and must be conducted by parties that are qualified to provide training regarding the respective topic area. The classes are to be held at the community. The coordinator will schedule trainings in the topic areas that must include, but not limited to:

B. Trainings:

• Financial budgeting and bill-paying including training in the use of the technologies and web-based applications.
• Tax preparation including do's and dont's, common tips, and how and where to fine including electronically.
• Fraud prevention including how to prevent credit card and banking fraud, identify theft, computer hacking and avoiding common consumer scams.
• Retirement planning and saving options including preparing a will and estate planning.
• Homebuyer education including how to prepare to buy a new home and how to access 1st time homebuyer programs in the county in which the development is located and different topic areas must be selected for each session and no topic area may be repeated consecutively.

C.  Meets with residents regularly to assess progress toward achieving goals, determine if additional barriers exist, provide additional services as needed, and maintain related records

• To offer activities to residents to counsel them on areas of education, employment credit and family needs, to identify needs and barriers to self-sufficiency and provide individualized.
• Counseling, family counseling, budget and money management sessions, career counseling, and other services
• Refer residents to agencies for needed services
• Provide excellent customer service, answering phone messages, providing prompt follow-up and respond to residents' concerns, employment data and family composition changes.
• Promote JHA Education Programs such as Incentive Awards, Hicks, etc.
• Maintain appropriate files and case notes
• Complete monthly statistics report including services provided, number of residents in workshops, training, etc.

MINIMUM QUALIFICATIONS

Education and Experience 

Bachelor's degree in social sciences, business administration, or closely related field plus two (2) years of work experience in human services, case management, disabilities and elderly population, program management, social work, or resident relations/councils or an equivalent combination of education and experience or a minimum of four (4) years' experience working with senior/elderly, disabled residents.

Other: Must be insurable by JHA's insurance and possess a valid Florida Driver's License.

Required Knowledge, Skills and Abilities

• Knowledge of principles and practices of career counseling.
• Knowledge of the principles and practices of social work and case management.
• Knowledge of gerontology and the aging process.
• Knowledge of HUD and organizational regulations, policies, and procedures.
• Knowledge of business English, spelling, arithmetic, and vocabulary.
• Knowledge of basic office equipment, including computer, fax, telephone, copier, etc.

Core Competencies

Advocate: Be an advocate for residents. Inform residents of available community-based services and provide solutions through knowledge of available resources.

Facilitate: Be a referral agent by connecting residents to the correct service providers who can meet their needs. Follow up with services provided to residents.

Motivate: Empower residents to be as independent as possible. Encourage residents to adhere to a healthy lifestyle. Facilitate wellness and other educational programs for residents.

Educate and Advise: Provide training and assistance to educate residents and other property staff. Assist residents with building support networks and through consultation with tenant organizations and resident management.

Community Partner: Be a community partner by assisting residents with accessing community-based services and by supporting community through your attendance and participation in all team building exercises and events.

Responsiveness and Accountability: Demonstrate an elevated level of conscientiousness; hold oneself personally responsible for one's own work; and do a fair share of work.

Adaptable/Flexible: Ability to work additional hours if required and work with pressing deadlines and is task oriented. Proactively seeks work assignments when current assignments are completed-takes initiative.

Physical Demands

Work is principally sedentary. No special physical demands are required. The work involves normal risks or discomforts associated with an office environment. The work area is usually adequately lighted, heated, and ventilated. Must be able to sit in an office environment, able to lift up to 15 lbs.

Other: Must possess a valid driver's license and be insurable by Jacksonville Housing.