Operations & Compliance Manager (Internal Posting Only)

EMPLOYMENT APPLICATION APPLY ONLINE

The Jacksonville Housing Authority is an equal opportunity/affirmative action employer. It is the policy and the intent of the Jacksonville Housing Authority to provide equal opportunity in employment for all people, and in all aspects of its personnel policies, programs, practices, operations, and in all its working conditions and relationships with employees and applicants for employment. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, age, disability, genetic information, veteran status, or any other protected class status applicable under local, State of Florida or federal law.

POSITION

Job Description

Job Summary 

Manage the Standards and Evaluation department by overseeing compliance, quality control audits for Section 8, Public Housing, and other functions of the agency. Assess internal controls include inventory, fix assets, rent collections, and batch deposits. Conduct training and orientations for Managers, Housing Manager and Clerical Support staff. Responsible for PIC submissions and HUD form 50058 accuracy for both Public Housing and Section 8 programs. Oversee the team that receives and reviews allegations of fraud and program abuse in the Public Housing and Section 8 divisions and directs the investigation. 

Essential Job Functions

Manage the work of Quality Control staff to ensure compliance with established guidelines and policies

1. Review a sample of work completed by staff for accuracy, to detect problems, identify training needs, and ensure compliance with established guidelines
2. Asses internal controls include inventory, fixed assets, rent collection and batch deposits. 
3. Review HUD regulations and implement changes as needed
4. Prepare and submit regular and special reports
5. Receive periodic reports in order to monitor the status of work, accomplishments, etc.
6. Develop and recommend forms, manuals, procedural changes to enhance accuracy and consistency
7. Work on special projects, such as compiling special reviews and analysis, and reports
8. Responsible for PIC submissions and HUD Form 50058 accuracy for both Public Housing and Section 8 programs

1. Oversee and direct information gathering process for Public Housing and Section 8 referrals
2. Provide technical assistance as needed for housing assistance investigations
3. Review files to ensure that they are processed in accordance with procedures and requirements by verifying that calculations are correct, income verification is present, identification documents are present, etc. 
4. Determine whether to pursue prosecution of cases or negotiate a repayment agreement
5. Serve as witness at hearings, depositions, and in court as needed
6. Coordinate special projects such as 508 reviews, FSS review, etc., as needeed 

C.    Manage the Standards and Evaluation staff

1. Conduct pre-employment interviews and make hiring recommendations
2. Interpret and apply personnel policies, departmental policies, and other relevant policies and procedures
3. Review time and leave reports for the department
4. Plan, assign, and review the work of department employees
5. Train or direct training of new personnel, and provide technical assistance as needed
6. Prepare and review performance appraisals and discuss with subordinates as appropriate
7. Counsel employees regarding job performance and document in accordance with established procedures
8. Recommend disciplinary and other personnel actions, as needed
9. All other duties as assigned

MINIMUM QUALIFICATIONS

EDUCATION - Associate degree plus two years of progressively responsible clerical experience and processing receivables which included using computers and maintaining files, or an equivalent combination of education and experience.

EXPERIENCE - Knowledge of business English, spelling, and arithmetic are required. Previous experience with any related HUD programs is highly desirable. Strong computer experience is required, specifically Microsoft Office programs. Experience with Yardi Voyager 7.0 Property Management software is a plus, as is two (2) years in applied accounting or bookkeeping. Must be an initiative-taker, independent worker, and a team player. Experience in working with the general public, and in the provision of front-line customer service. Passion in helping to develop and improve department efficiency and performance. Record of going the extra mile or overachieving when given a job or opportunity. 

KNOWLEDGE, SKILLS, ABILITIES 

COMPUTER SKILLS - Proficient in Microsoft Office, especially spreadsheets, database, and reporting tools. Proficient in the use of electronic systems. 

COMMUNICATIONS SKILLS - Effective interpersonal and customer service skills. Excellent written and oral communication skills: you thrive when collaborating with clients.

ANALYTICAL SKILLS - Ability to compare, contrast and quality check work and keen attention to detail. Can present numerical data orally and in writing or through graphics. Ability to apply creative thinking and problem-solving in the execution of his or her duties.

ORGANIZATIONAL SKILLS - Ability to manage multiple competing priorities while maintaining effectiveness. Strong organization skills, time management skills, attention to detail, and an appropriate sense of urgency.

ADAPTABLE/FLEXIBLE SKILLS - Ability to work additional hours if required and work with pressing deadlines and is task oriented. Proactively seeks work assignments when current assignments are completed-takes initiative- challenged by full workloads. Willing and seeks to be part of a small family-style business versus a large firm. Willingness and flexibility to manage multiple tasks simultaneously while managing a variety of responsibilities.

CORE COMPETENCIES

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally lift up to fifteen (15) pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work is primarily conducted in an office environment, with interaction with external/internal clients.

Other: Must possess a valid driver's license and be insured by Jacksonville Housing

We anticipate hiring at the minimum of the respective pay grades per contractual obligations.

We are an EOE & DFWP. A successful applicant will be required to pass a background check including but not limited to employment history, criminal record and driving record, and may be subject to a pre-employment drug screening.

This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all the job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description